Description
AI-powered chatbots are virtual agents designed to handle initial customer inquiries and troubleshooting. These chatbots use natural language processing (NLP) to understand user questions, provide responses, and guide users through technical issues. They serve as the first line of support, managing simple or frequently encountered problems, and escalating complex issues to human agents when needed. Chatbots can be integrated into multiple platforms, such as websites, mobile apps, and social media channels, ensuring 24/7 availability and faster response times.
