Description
Product Category : User Cases
Format : PDF
Understanding Customer Emotions to Enhance Brand Loyalty.
Sentiment analysis uses AI to evaluate customer feedback from reviews, social media, and other sources to gauge public sentiment toward products or the brand. This analysis helps online retailers identify trends in customer satisfaction, spot potential issues, and improve their services or products. By understanding customer emotions and opinions in real time, retailers can proactively address concerns and enhance the overall shopping experience.
